FAQ For Investor
FAQ For Investor
How do I change or reset my password?
I will like to update my bank account detail, how do I do this?
Are my MoolahPoints transferable to someone else?
Will the remaining unredeemed MoolahPoints be added to the new MoolahPoints that is going to be credited in the next quarter?
When can I start redeeming my MoolahPoints?
Am I allowed to use MoolahPoints to offset against the investor service fee that is payable on my investments on the platform?
What can I redeem my MoolahPoints for?
How do I redeem my MoolahPoints?
Would I be able to generate a report on the MoolahPoints that I have earned on the platform?
What kind of information is provided on my ‘$ MoolahPoints’ dashboard?
When will MP be reflected on referral dashboard?
Where do I find my MoolahPoints?
Am I allowed to refer myself and earn MoolahPoints for my MoolahSense account by making investments on my own?
Is there a limit on the number of referrals that I am eligible to make?
How do I refer a friend?
How do I earn MoolahPoints?
Is there a validity period for all MoolahPoints earned?
Is there any limit to the MoolahPoints that I can earned?
How will MoolahSense inform me once my earned MoolahPoints is being credited into my account?
Are there any fees payable to MoolahSense for participating in the MoolahPoints scheme?
Will my participation in the MoolahPoints scheme affect my existing and future investments on the platform?
I have not invested before, can I still refer a friend or earn MoolahPoints?
How do I enroll myself in the MoolahPoints reward program?
What is the benefit of MoolahPoints?
What is MoolahPoints?
When will the SME who has defaulted on their repayment obligation be brought to court?
Will MoolahSense allow SMEs who have previously defaulted on their loans to raise capital again through your platform?
Is it possible that I have the list of defaulted SMEs?
In the event that the SMEs that I had invested in does not honour its loan repayment obligation, should I initiate the debt recovery effort?
Who will be responsible for the debt recovery efforts in the event that the SMEs does not honour its loan repayment obligation?
Why there are no repayment monies being credited to my MoolahSense account on the scheduled repayment date?
The interest rate offered by a SME for High Interest Payout (HIPO) loan seem to be very high. Is it worth the risk?
How does MoolahSense mitigate the risks on the possibility that the SMEs may default their repayment?
How does “First-Come-First-Served” work?
How does an “Auction” work?
Why does my investment indicate it as “Pending” status on my MoolahSense’s dashboard?
I notice that there is a green dot that appears beside the name of each Issuer (SME). What does this dot represent?
Where and when will the investment(s) that I have made will be reflected on my MoolahSense’s dashboard?
What is the maximum amount that I can invest in any campaign?
Will I as an Investor be able to sell the investment(s) that I’ve made on the platform to other MoolahSense’s Investor(s)?
Will I be able to get the detail of past campaign(s) that have been closed?
How do I know if there’s a new campaign that are launched on your platform?
Does MoolahSense provide a credit rating for all SMEs who are raising capital on your platform?
As an Investor, why should I consider investing my monies on your platform?
What are the opportunities am looking at to grow my wealth as an Investor through MoolahSense’s platform?
How do I withdraw monies from my MoolahSense account even though I did not complete the “Investor Profile Registration Form”?
Is there an alternative way to transfer my monies to MoolahSense account as my bank’s token are not working?
How long will it take to credit the monies that I have transferred into my MoolahSense account?
Is there a minimum monies that is required to be transferred into my MoolahSense account?
Am I required to transfer any monies to my account after my application as an Investor has been approved?
What else do I need to do after I have completed my “Investor Profile Registration Form”?
How long does MoolahSense take to process my registration as a qualified Investor?
I have forgotten the answer to the security question to reset my password, how do I proceed from here?
I have problem with setting up my password to register as an Investor, how do I resolve this?
How do I upload my registered bank detail if my account is a passbook saving account?
I am unable to upload any of the required documents whilst trying to complete the “Investor Profile Registration Form”, how do I resolve this?
I am unable to click on the “Submit” button when completing my “Investor Profile Registration Form”, how to resolve this?
How does the Investor Service Fee charged by MoolahSense compare with other crowdlending platforms in Singapore?
Will the amount of Investor Service Fee that I have incurred be reflected on my dashboard?
Will the Investor Service Fee apply to the investments that are made through MoolahSense’s Auto Allocation service?
Will MoolahSense still charge the Investor Service Fee if there are no repayments made by the Issuer (SME)?
Do Investors have a choice to opt out of the Investor Service Fee?
Will the Investor Service Fee apply to the investments that an investor had successfully made before MoolahSense implemented the fee?
Will the Investor Service Fee be applicable to all of MoolahSense investment products?
How does the Investor Service Fee work?
How much is the Investor Service Fee?
Why did MoolahSense introduce the Investor Service Fee?
Does MoolahSense charge a fee to Investors who invest on the platform?
How did MoolahSense determine the investment frequency for its subscriber who subscribed to the Auto Allocation service?
When will MoolahSense allocate an investment fund of an Auto Allocation service subscribers for each new campaign?
How does MoolahSense prioritise the allocation of investment funds amongst all Auto Allocation services subscribers and investors who choose to invest directly?
Am I allow to cancel my investment when an Auto Allocation service invested my fund into a specific campaign?
Can I specify other investment preferences other than the ones that you have included for the Auto Allocation service?
If I utilise the Auto Allocation service, how much monies can I invest in each campaign?
Are there any processing fees imposed on Auto Allocation service?
Is it compulsory for me to subscribe to the Auto Allocation services offered by MoolahSense?
Do I need to submit any documents when applying for the Auto Allocation services?
How does an Investor sign up for any of the Auto Allocation services?
What are the benefits of Auto Allocation?
What is Auto Allocation?
What is the contractual agreement between Investors and the Issuer (SME)?
What kind of returns can I expect and how are the investment return rates being determined?
Can I make multiple offers?
Will I be able to withdraw an investment campaign after I have submitted my offered?
What is an eligible offer?
What happens to my funds after making an offer?
Do I have to fund my account before making an investment (also known as an ‘offer’)?
Where can I find the late repayment updates for Issuers (SMEs) who are late in their repayments?
Will I be able to view the repayment status of the promissory notes that I had invested in?
Will I be compensated for an Issuer (SME) who did not fulfill their repayment obligation?
Who will bear the cost of the legal action(s) taken against an Issuer (SME)?
How and when will MoolahSense update the late repayment progress of an Issuer (SME) to affected investors?
Is there a process that MoolahSense put in place to recover the late repayment from an Issuer (SME)?
Will I be able to view the repayment status that I had invested in?
How will late interest repayments charged to Issuer (SME) be accounted and paid for to investors?
How and when do I receive my payments?
Are there any reports that I can view or download for my account?
Do I earn interest for the cash held with MoolahSense?
How can I withdraw my monies?
How do I fund my account?
Is my money safe?
What happens if MoolahSense goes out of business?
How can I spread or mitigate my investment risks on MoolahSense’s platform?
How much can I invest directly?
How long will an investment campaign be made available to investors?
Are investments made contractually binding?
Is MoolahSense regulated by the Monetary Authority of Singapore (MAS)?
Am I subjected to the Moneylending Act?
How long will MoolahSense revert to me on the outcome of my submitted “Investor Profile Registration Form”?
Are my personal details kept private?
Will I be automatically qualified as an Investor after submitting my “Investor Profile Registration Form” online?
I have invested with MoolahSense before the online “Investor Profile Registration Form” was introduced. Am I still required to complete the form?
Are there any other personal documents that I am required to submit to qualify as an investor?
Do I need to submit any of my personal documents when completing the “Investor Profile Registration Form”?
Why did MoolahSense introduce the online “Investor Profile Registration Form”?
Can I still invest directly and subscribe to any of your Auto Allocation services simultaneously?
How does MoolahSense assess the risk profile of potential Issuers (SMEs)?
Is it compulsory for me to complete the online “Investor Profile Registration Form” to become an investor?
Are the notes secured against any collateral?
What are the types of investment products you offer?
Who can register as an Investor?
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